hotel at hollywood casino lawrenceburg indiana

I would have gone across the street and got 2 rooms at a hotel that would actually accommodate us. I would have never checked into that hotel if I knew I didn't have connecting rooms. No offer for anything to make me less upset. I called and talked to someone who said she was a supervisor explained my situation and what had just happened at the front desk, and she did nothing.

I thanked her repeatedly and got my kiddos and went to our room. I explained my situation and why it was imperative that they were connected not just close to one another she claimed the 'bumped' someone else with joining rooms and gave them to us. When I checked in, I asked the lady if the rooms were connected, and she told me no. I was told my reservation was noted for the connected rooms. We brought a babysitter who was going to put them to bed in our room and then go into her and still be able to be available in case the children woke up. I was coming for my birthday and my children were with us. Enhanced food service safety measures are in place.I called 3 different times before arriving to let them know I needed adjoining rooms. Social distancing measures are in place staff at the property wear personal protective equipment masks are required in public areas. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. This property accepts Visa, Mastercard, American Express, and Discover. The provision of housing is linked to their trade, business, or profession. This property is managed by a professional host. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. This property accepts credit cards cash is not acceptedĬharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Extra-person charges may apply and vary depending on property policy

Hotel at hollywood casino lawrenceburg indiana